Escapes Guru is operated by Ignite Holidays Pty Ltd (" Escapes
Guru ", "we", "us") ABN 86 119 314 377. Ignite Holidays Pty Ltd is
a licensed travel agent. The terms and conditions below apply to
your purchase and booking of a Escapes Guru holiday. It is
important that you understand and agree with these terms and
conditions, and you should not proceed with any purchase or booking
unless you do. By proceeding with a purchase or booking, you
confirm your agreement with the terms and conditions below.
- All bookings and enquiries must be made through Escapes Guru by
calling 1300 652 618 or online at www.escapesguru.com.au. All
rates are quoted in Australian Dollars unless otherwise
- Upon purchase of your voucher, you will receive an email with
login details to your account as well as your Voucher serial
number(s). You will need these to make a booking.
- Availability of accommodation and flights are displayed on the
Escapes Guru website, www.escapesguru.com.au. Your
booking is subject to the availability of the actual rooms provided
by the resort and/or seats provided by the participating airline
for the specific promotional offer that you are responding to. Each
promotional offer is limited to a certain number of customers. We
secure more than the required allocation of rooms and airline seats
for each promotional offer, however there is no certainty that your
preferred travel dates, rooms and airline seats will be available
on any given day. You acknowledge that booking available rooms and
airline seats is on a "first come first served" basis. Please visit
make your own enquiries about current availability. On the rare
occasion, where we are unable to confirm your preferred dates, room
and/or seats we reserve the right to offer you a comparable
alternate, which may be at an additional cost. You agree that you
shall have no claim against us if your preferred dates rooms and/or
airline seats are not available.
- Travel extras - Your initial payment of the holiday entitles
you to a voucher which enables you to have access to the related
travel package offered. Only customers that have purchased a
voucher can book a Escapes Guru holiday. If you require additional
nights, additional guests, transfers etc to that entitled by your
voucher, payment is required upon confirmation of your requested
- Your voucher is transferable but cannot be used to gain
financial advantage through being sold, scalped, auctioned,
raffled, pledged, redeemed for cash, or promoted as an incentive or
reward by any third party as an inducement for any person or other
entity to enter into any commercial arrangements with a third
party. If your voucher has been obtained through any of these
methods, it will not be honoured.
- Your voucher cannot be used in conjunction with any other offer
or promotion available through Escapes Guru and/or participating
- Your accommodation sleeps 2 guests, unless stated otherwise.
Where necessary extra guests or children will incur a charge for
additional bedding and flights where offered. Further details can
be provided on request from Escapes Guru on 1300 652 618.
- Ignite Holidays Pty Ltd acts as an agent only. We offer a range
of travel services (such as flights and accommodation) on behalf of
others who provide those services (such as airlines and resorts).
Our duties to you are limited to arranging bookings on your behalf
with those service providers. We are not responsible for providing
those services to you. If a service provider fails to provide you
with a travel service, you agree that your only rights are directly
against the service provider and not against us. You agree that we
are not liable to you for any losses that you suffer in those
circumstances, and that you will not claim against us (directly or
indirectly) any refund, credit or other dispute. You agree that any
money that you have paid to us, has been paid to us for the
purposes of us forwarding payment on your behalf to the service
providers to secure the booking for your travel services, If you
have paid any amount to us by credit card, you agree that you will
not lodge any dispute with your credit card issuer about the
validity of your credit card transaction with us where a service
provider fails to provide a service to you for any reason.
- Payment can be made by cheque, money order, bank transfer or
with the following credit cards - Visa, MasterCard, (a 1.98% credit
card surcharge will apply) or Diners Club, Amex (a 3.3% credit card
surcharge will apply). With payment by cheque, bookings can only be
confirmed upon receipt of cleared funds.
- Once you book your holiday, if you cancel for any reason,
subject to clause 24 you will not be entitled to any refund. Resort
extras if purchased are also non refundable. If you believe there
are compassionate or other extenuating circumstances as to why you
have cancelled your holiday, please advise us and we may, in our
absolute discretion, offer you an ex gratia partial refund. In the
limited circumstances where you are not able to proceed with your
booked holiday as a result of the insolvency of a service provider,
we will refund to you any amount which you have paid to us and
which we have not already paid (or are not legally obliged to pay)
on your behalf to service providers. In that case, you agree that
we shall be entitled to retain a booking fee applicable to your
booking (a minimum of $200 per person) which is a reasonable
remuneration for the services that we have provided and is a
reasonable estimate of the expenses incurred by us in advertising,
facilitating and booking your holiday.
- Amendments Fees: Airlines - One only date amendment may be made
prior to 60 days before your chosen date of departure and is
subject to the airline and accommodation providers approval and
availability. All amendments are subject to a minimum fee of $100
per person together with any additional amendment fees applied by
the service providers. Accommodation only offers - Amendments may
be made to your booking subject to the accommodation providers
approval and is subject to a $100 fee.
- Taxes, Fees & other charges: Taxes, fees, additional levies
and government charges may apply, are beyond our control and may
change at any time. Taxes and Fees charged and collected by the
airline(s) are only confirmed once your ticket is issued.
Australian departure tax is recorded on your ticket as being paid.
There are still some countries where taxes are paid upon departure
from the airport.
- Acceptance of your booking is subject to each service
provider's standard conditions of acceptance of guests including,
but not limited to, conditions in relation to booking, occupancy,
payment and checkout that apply at all times.
- AIRLINE MEALS and AIRCRAFT SEATING: Please note that bulkhead
seats are generally reserved for families travelling with infants.
Exit row seating cannot be reserved by us and is only made
available at check-in. For all other seating requirements, your
request can be made but is not guaranteed until check-in and is
subject to availability. Any special meals if available must also
be requested at the time of booking.
- FLIGHT SCHEDULE CHANGES: The airlines do have the right to
reschedule or cancel flights at ANY time. Please note that the
airlines accept no responsibility to accommodate any changes made
that don't suit you. We will use our reasonable endeavours to
assist you to rebook on the closest flight time or date available,
subject to seat availability. We will not accept responsibility
should changes occur nor do we accept responsibility for any
additional cost incurred by you to make alterations to your booking
to accommodate these changes as these are beyond our control.
- TRAVEL INSURANCE: The Australian Government advises that all
travellers obtain travel insurance prior to travel. The insurance
should cover loss of deposit and other monies through cancellation,
loss or damage to personal baggage and loss of money, medical
expenses, additional expenses to cover hotel accommodation and
repatriation costs to Australia should any services need to be
extended or curtailed due to illness or other insurable risk. Our
reservations personnel can provide you with general information
about travel insurance at the time of booking. If you do not
require travel insurance you agree to provide written
acknowledgement that a recommendation to obtain travel insurance
has been made to you by us.
- INCORRECT NAMES: You are responsible to supply all passenger
names exactly as they appear on your passports. If the spelling of
any name itemised on a Escapes Guru booking confirmation is
different to the name on that person's passport/photo
identification - PLEASE ADVISE US IMMEDIATELY. Failure to provide
your correct names may require a re-issue of tickets and other
documentation and you accept responsibility for this cost. In some
cases you may have to pay more for your ticket if there are no
seats available to rebook in the same fare type as the original
ticket. Any fees will be the responsibility of the passenger if
Escapes Guru has not been informed of the correct name and spelling
at the time of the initial booking.
- TRAVEL DOCUMENTATION: Your airline E-ticket will be sent to you
30 days prior to your departure date. Travel Documents include
(without limitation) airline tickets, hotel vouchers, tour vouchers
or any other document (whether in electronic form or otherwise)
used to confirm an arrangement with a service provider. Travel
documents may be subject to certain conditions and/or restrictions
including (without limitation) being non-refundable,
non-date-changeable and subject to cancellation and/or amendment
fees. All Travel Documents are non-transferable. Escapes Guru will
not be held responsible for tickets and/or documentation lost by a
third party. Any charges associated with re-issue and re-sending of
tickets and/or documentation will be at your expense
- Passports are required by all passengers travelling
internationally and are always the responsibility of the passenger.
Most countries require that foreign nationals entering hold a
passport with at least 6 months validity beyond the date of your
return to Australia.
- Visas and Vaccinations: Visa and health requirements are the
responsibility of all individual travellers. Permanent residents
travelling on a foreign passport must hold a valid returning
resident Visa. The final responsibility for ensuring documentation
is correct and current is that of the individual traveller. Escapes
Guru consultants are not qualified to advise you on vaccinations.
Please contact your own doctor for advice, or visit the Travel
Doctor website www.traveldoctor.com.au
- DEPARTMENT OF FOREIGN AFFAIRS & TRADE - TRAVEL WARNINGS:
Escapes Guru makes no representations as to the safety, conditions
and other issues that may exist at any destination. For reasons of
political unrest, acts of war or terrorism or natural disasters in
certain parts of the world the Australian Government in conjunction
with various other worldwide bodies may decide to issue a
Government Advisory Warning to Australian Passport holders not to
travel to that country. In these instances whilst travel to some
countries is not advisable and some clauses of the travel insurance
coverage may not be effective we appreciate that some travellers
may still need to travel to those areas. Whilst we are prepared to
make these bookings on your behalf we do so without responsibility
or liability. Current travel warnings and other information is
available on the Department of Foreign Affairs website at
www.smartraveller.gov.au It is recommended that all Australian
travellers register their personal details i.e. Passport numbers,
contact details in Australia and the countries you will be visiting
so that in case of emergency you can be contacted.
- If you, acting reasonably, cancel your holiday as a result of a
travel warning issued for your travel destination by the Australian
government as referred to in clause 22, we will refund to you any
amount which you have paid to us and which we have not already paid
(or are not legally obliged to pay) on your behalf to service
providers. In that case, you agree that we shall be entitled to
retain a booking fee applicable to your booking (a minimum of $200
per person) which is a reasonable remuneration for the services
that we have provided and is a reasonable estimate of the expenses
incurred by us in advertising, facilitating and booking your
- We are bound by the National Privacy Principles in the Privacy
Act 1988 ("the Privacy Act"). You can request access to the
personal information by contacting our marketing department at
this website www.escapesguru.com.au.
Escapes Guru will not be responsible or liable for the privacy
practices of other service providers. A request to access, update
or correction to any information should be directed to Escapes Guru
at the address set out below.
- When you contact us to make your booking, we will endeavour to
book and confirm all components of your package within 3 business
days of receiving your booking details. Should we not be able
to confirm any component we will contact you with an alternative
within this period.
- All enquiries and bookings for flights will be processed
through Ignite Holidays Pty Ltd.
- By registering your email with this site you agree to Ignite
Holidays Pty Ltd and affiliates contacting you with holiday offers
- The Promotion is designed and managed by Ignite Holidays Pty
Ltd of Level One, The Oasis Centre, Victoria Avenue, Broadbeach,
Queensland 4218. A.B.N. 86 119 314 377.