Escapes Guru is operated by Ignite Holidays Pty Ltd (“Escapes Guru”, “we”, “us”) ABN 86 119 314 377. Ignite Holidays an ATAS accredited Travel Agency. The terms and conditions below apply to your purchase and booking of an Escapes Guru holiday. It is important that you understand and agree with these terms and conditions, and you should not proceed with any purchase or booking unless you do. By proceeding with a purchase or booking, you confirm your agreement with the terms and conditions below.
All bookings and enquiries must be made through us by calling 1300 50 88 02 or online at https://www.escapesguru.com.au/. All rates are quoted in Australian Dollars unless otherwise stated.
Upon purchase of your voucher, you will receive an email with your Voucher serial number(s). You will need these to make a booking.
Availability of accommodation and flights are displayed on our website. Your booking is subject to the availability of the actual rooms provided by the resort and/or seats provided by the participating airline for the specific promotional offer that you are responding to. Each promotional offer is limited to a certain number of customers. We secure more than the required allocation of rooms and airline seats for each promotional offer, however, there is no certainty that your preferred travel dates, rooms and airline seats will be available on any given day. You acknowledge that booking available rooms and airline seats is on a “first come first served” basis. Please visit our website to make your own enquiries about current availability. On the rare occasion, where we are unable to confirm your preferred dates, room and/or seats we reserve the right to offer you a comparable alternative, which may be at an additional cost. You agree that you shall have no claim against us if your preferred dates rooms and/or airline seats are not available.
Travel extras – Your initial payment of the holiday entitles you to a voucher which enables you to have access to the related travel package offered. Only customers that have purchased a voucher can book a holiday. If you require additional nights, additional guests, transfers etc. to that entitled by your voucher, payment is required upon confirmation of your requested extras.
Reservations (even after payment of your voucher and final payment) are subject to us receiving confirmation from the service provider (including ticketing from the airline, if applicable). Where a reservation request cannot be confirmed by the service provider, you will be offered the choice of alternative arrangements (which may be with an alternative service provider), which may be at an additional cost or a refund of your voucher price. You agree that we are not liable to you for any such additional costs.
Your voucher is transferable but cannot be used to gain financial advantage through being sold, scalped, auctioned, raffled, pledged, redeemed for cash, or promoted as an incentive or reward by any third party as an inducement for any person or other entity to enter into any commercial arrangements with a third party. If your voucher has been obtained through any of these methods, it will not be honoured.
Your voucher cannot be used in conjunction with any other offer or promotion available through us and/or participating resorts.
Your accommodation sleeps 2 guests unless stated otherwise. Where necessary extra guests or children will incur a charge for additional bedding and flights where offered. Further details can be provided on request by calling 1300 50 88 02.
Ignite Holidays Pty Ltd acts as an agent only. We offer a range of travel services (such as flights and accommodation) on behalf of others who provide those services (such as airlines and resorts). Our duties to you are limited to arranging bookings on your behalf with those service providers. We are not responsible for providing those services to you. If a service provider fails to provide you with a travel service, you agree that your only rights are directly against the service provider and not against us. You agree that we are not liable to you for any losses that you suffer in those circumstances and that you will not claim against us (directly or indirectly) any refund, credit or other dispute. You agree that any money that you have paid to us, has been paid to us for the purposes of us forwarding payment on your behalf to the service providers to secure the booking for your travel services, if you have paid any amount to us by credit card, you agree that you will not lodge any dispute with your credit card issuer about the validity of your credit card transaction with us where a service provider fails to provide a service to you for any reason.
Payment can be made by cheque, money order, bank transfer or with the following credit cards – Visa, MasterCard, (a 1.3% credit card surcharge will apply) or Diners Club, Amex (a 2.9% credit card surcharge will apply). With payment by cheque, bookings can only be confirmed upon receipt of cleared funds.
Once you book your holiday, if you cancel for any reason, you will not be entitled to any refund. Resort extras if purchased are also non-refundable. If you believe there are compassionate or other extenuating circumstances as to why you have cancelled your holiday, please advise us and we may, in our absolute discretion, offer you an ex gratia partial refund. In the limited circumstances where you are not able to proceed with your booked holiday as a result of the insolvency of a service provider, we will refund to you any amount which you have paid to us and which we have not already paid (or are not legally obliged to pay) on your behalf to service providers. In that case, you agree that we shall be entitled to retain a booking fee applicable to your booking (a minimum of $200 per person) which is a reasonable remuneration for the services that we have provided and is a reasonable estimate of the expenses incurred by us in advertising, facilitating and booking your holiday.
Amendments Fees: Airlines – One only date amendment may be made prior to 60 days before your chosen date of departure and is subject to the airline and accommodation providers approval and availability. All amendments are subject to a minimum fee of $100 per person together with any additional amendment fees applied by the service providers. Accommodation only offers – Amendments may be made to your booking subject to the accommodation providers approval and is subject to a $100 fee.
Taxes, Fees & other charges: Taxes, fees, additional levies and government charges may apply, are beyond our control and may change at any time. Taxes and Fees charged and collected by the airline(s) are only confirmed once your ticket is issued. Australian departure tax is recorded on your ticket as being paid. There are still some countries where taxes are paid upon departure from the airport.
Acceptance of your booking is subject to each service provider’s standard conditions of acceptance of guests including, but not limited to, conditions in relation to the booking, occupancy, payment and checkout that apply at all times.
ITINERARY VARIATIONS: Cruise/Tour itineraries may be varied by the operator from time to time for operational reasons at their absolute discretion.
PREGNANCY: Guests who are pregnant during their cruise are required to supply a physician’s ‘fit to travel’ note, including your estimated due date, prior to embarkation. Cruise operators are unable to accept any guests who will have entered their 24th week or later of pregnancy, by the end of the cruise.
LEAVING THE CRUISE EARLY: If you are required, or choose, to leave the cruise for any reason (unless caused by our proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose), we are not responsible for any expenses, including your return home. This also applies if you do not return to the ship in time for sailing after a port visit. If we assist with any costs, you will need to repay us on your return. In addition, you will not be entitled to any refunds.
AIRLINE MEALS and AIRCRAFT SEATING: Please note that bulkhead seats are generally reserved for families travelling with infants. Exit row seating cannot be reserved by us and is only made available at check-in. For all other seating requirements, your request can be made but is not guaranteed until check-in and is subject to availability. Any special meals if available must also be requested at the time of booking.
FLIGHT SCHEDULE CHANGES: The airlines do have the right to reschedule or cancel flights at ANY time. Please note that the airlines accept no responsibility to accommodate any changes made that don’t suit you. We will use our reasonable endeavours to assist you to rebook on the closest flight time or date available, subject to seat availability. We will not accept responsibility should change occur nor do we accept responsibility for any additional cost incurred by you to make alterations to your booking to accommodate these changes as these are beyond our control.
TRAVEL INSURANCE: The Australian Government advises that all travellers obtain travel insurance prior to travel. The insurance should cover loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risks. Our reservations personnel can provide you with general information about travel insurance at the time of booking. If you do not require travel insurance, you agree to provide written acknowledgement that a recommendation to obtain travel insurance has been made to you by us.
INCORRECT NAMES: You are responsible to supply all passenger names exactly as they appear on your passports. If the spelling of any name itemised on an Escapes Guru booking confirmation is different to the name on that person’s passport/photo identification – PLEASE ADVISE US IMMEDIATELY. Failure to provide your correct names may require a re-issue of tickets and other documentation and you accept responsibility for this cost. In some cases, you may have to pay more for your ticket if there are no seats available to rebook in the same fare type as the original ticket. Any fees will be the responsibility of the passenger if we have not been informed of the correct name and spelling at the time of the initial booking.
TRAVEL DOCUMENTATION: Your airline E-ticket will be sent to you 30 days prior to your departure date. Travel Documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All Travel Documents are non-transferable. We will not be held responsible for tickets and/or documentation lost by a third party. Any charges associated with re-issue and re-sending of tickets and/or documentation will be at your expense
Passports are required by all passengers travelling internationally and are always the responsibility of the passenger. Most countries require that foreign nationals entering hold a passport with at least 6 months’ validity beyond the date of your return to Australia.
Visas and Vaccinations: Visa and health requirements are the responsibility of all individual travellers. Permanent residents travelling on a foreign passport must hold a valid returning resident Visa. The final responsibility for ensuring documentation is correct and current is that of the individual traveller. We are not qualified to advise you on vaccinations. Please contact your own doctor for advice, or visit the Travel Doctor website www.traveldoctor.com.au
DEPARTMENT OF FOREIGN AFFAIRS & TRADE – TRAVEL WARNINGS: We make no representations as to the safety, conditions and other issues that may exist at any destination. For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory Warning to Australian Passport holders not to travel to that country. In these instances, whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be effective we appreciate that some travellers may still need to travel to those areas. Whilst we are prepared to make these bookings on your behalf we do so without responsibility or liability. Current travel warnings and other information are available on the Department of Foreign Affairs website at www.smartraveller.gov.au It is recommended that all Australian travellers register their personal details i.e. Passport numbers, contact details in Australia and the countries you will be visiting so that in case of emergency you can be contacted.
If you, acting reasonably, cancel your holiday as a result of a travel warning issued for your travel destination by the Australian government as referred to in the clause above, we will refund to you any amount which you have paid to us and which we have not already paid (or are not legally obliged to pay) on your behalf to service providers. In that case, you agree that we shall be entitled to retain a booking fee applicable to your booking (a minimum of $200 per person) which is a reasonable remuneration for the services that we have provided and is a reasonable estimate of the expenses incurred by us in advertising, facilitating and booking your holiday.
All enquiries and bookings for flights will be processed through Ignite Holidays Pty Ltd.
By registering your email with this site, you agree to Ignite Holidays Pty Ltd and affiliates contacting you with holiday offers and promotions.